Refund and Returns Policy

Returns:

If you’re looking to return your order for whatever reason, we’re here to help! You can return your product within 30 days for a different product, or a refund to the original payment method.

In order to be eligible for a refund, the product must be unused and in the same condition that you receive it. It must also be in the original packaging.

To initiate a refund or exchange, please email us at timelesstrinketsnz@gmail.com within 5 days of receiving your parcel and provide your order number along with a brief reason for the return.

Refunds:

Once your return is received, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. It may take 2 to 5 business days for a refund to show up on your account statement.

Return Shipping:

In most situations, you will be responsible for paying the return shipping costs. However, if you return a faulty product, we will repay the shipping costs for returning the product.

Need help?

Contact us at timelesstrinketsnz@gmail.com for questions related to refunds and returns.